UR Student login
UR Student is the main information system for all University students where you can view your bill, make payments, register for courses, and much more.
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Assistance with UR Student
Help guides for gaining access, viewing student accounts, and making payments, both as a student and as a third-party. Links to University IT quick references and videos as well as a link to our Box Hub for assistance accessing and completing tasks in UR Student.
Topics on this page:
Quick links
To view and pay a student bill online you must have an active account in UR Student.
Help for students
UR Student gives students 24/7 access to view grades, financial aid information, holds, and academic advising. It requires DUO two factor authentication if accessing from off campus.
University IT offers several UR Student training guides for students, faculty, and advisors. If you’re still having trouble accessing or completing tasks in UR Student, please contact the University IT Help Desk at univithelp@rochester.edu or (585) 275-2000, or submit a support ticket.
First experience with UR Student
For new users of UR Student
Assistance completing onboarding in UR Student
Making payments online
Information on viewing and paying your bill in UR Student
Setup payment and refund preferences
Intro to paying bills in UR Student
Launching student finance in UR Student
Third-party delegates
Allow someone else to view or pay your bill in UR Student
Video: Add a third-party delegate
PDF: Add a third-party delegate
Help for third-parties
Gaining access
UR Student allows students to authorize friends, family, or other third parties access to the system. Students can grant any combination of the following privileges:
- Allow others to make a payment on the student account via ACH /direct debit payment from a checking or savings account.
- Allow others to view account activity. This provides up-to-the-minute transaction level detail on the student account.
- Allow others to view the student statement. This generates a snapshot in time PDF or printout of the activity on a student’s account for an academic period / semester you select.
The student has full control of who has access to the above items and may grant or rescind access at any time directly in UR Student.
Once the process to grant access is completed by the student, the third party will receive a link and other information by email. The third party will then need to complete a very brief confirmation process to finalize their access.
Note: Students should notify in advance anyone they plan to authorize so the third party will know what to expect and the authorization email isn’t lost or discarded.
Activating your third-party account (first time only)
ACTIVATION EMAILS
When your student adds you as a third-party delegate in UR Student, two emails will be sent to the email address they added to the ‘Friends & Family’ area of UR Student. The emails will be sent from University of Rochester (Workday). If you do not receive the email, it is typically because your student did not successfully complete the setup required to grant you access to the system on their behalf.
One email will provide you with information regarding your username (typically your first initial and last name, e.g., jrochester) as well as a link to the Third Party login page to UR Student. The email will arrive with the subject ‘UR Student – New Third Party Access Account User Name’. Open this email first.
The second email will provide you with a temporary password to use the first time you access your account. The email will arrive with the subject ‘UR Student – New Third Party Access Account Password’.
FIRST-TIME LOGIN
Click on the link provided in the first email and you will be directed to the Third Party Login screen.
We recommend saving or bookmarking this link because it is different from the link your student uses to access the system.
Use the Username provided in the first email. Use the temporary password provided in the second email. You will be prompted to change your password to a permanent value of your choice.
Use the Username provided in the first email. Use the temporary password provided in the second email. You will be prompted to change your password to a permanent value of your choice.
Quick reference guides
Assistance gaining access, viewing student accounts, and making payments as a third-party delegate.
Troubleshooting Third Party
Assistance with activation, authentication, and other issues as a third-party delegate.
Additional assistance for third-parties
Questions and answers for common issues
ISSUES WITH ACTIVATION EMAIL
Check the Spam folder or the Junk Mail folder in your email inbox to be sure that the emails were not routed there. You might want to authorize the @myworkday.com domain within your email setup so that you will receive all future messages.
AUTHENTICATION ISSUES
Use the Forgot Password link on the login screen to reset your password.
After your third login attempt, you are required to set up multifactor authentication before accessing your Workday account. Please follow the instructions starting at “Multifactor Authentication” in the Complete the steps in email to activate your access to your student’s account (first time only) section of this webpage to learn how to setup multifactor authentication.
If you wish to set up an authenticator app after-the-fact, you will need ask your student to submit a request to the IT Helpdesk for an Authenticator App reset. This will allow you to set up Email Authentication and will require you to set up a new Authenticator App account. As such, you will need to delete the initial Workday account associated with your Authenticator App and start over.
This is a common issue with the Duo Mobile application when using the app with an Apple iOS version older than version 16.0. To correct this problem, you will need to update your iOS to the latest available version. If your phone no longer supports updates, you will continue to have the language issue until you are able to upgrade. Alternatively, you can download a different authenticator and follow the directions in the “I did not set up an authenticator app when I established my email authentication. How do I set up an authenticator app after-the fact?” section above.
OTHER ISSUES
Ask your student to update the email address on your Friends and Family record.
Be sure you are using the username assigned to you to log into UR Student. This will likely be your first initial and last name (e.g., jrochester) and NOT your NETID (e.g., JROCHES2). If you log in using your NETID and password, you will be logged into the UR Financials system. You cannot get to UR Student using that login information. You would need to log out and log back in using the UR Student username & password.
I still need help!
Send an email to bursar@admin.rochester.edu. Please put ‘Third Party Proxy Access Issue’ along with your student’s name in the subject line of the email. Please include the following information:
- Your Name
- Your Email (the one used by your student to set you up on the system)
- Your contact telephone number
- Your student’s name
- Your student’s URID (or student ID, if known)
Related offices and departments
Other resources
Guide to payment plans for student bills
A description of eligibility, the sign-up process, payment due dates, and making payments on a payment plan.
How-to
Guide to international payments for student bills
The University of Rochester uses Flywire to provide international students with an easy and secure method to send international payments in their home currency.
How-to
Detailed guidance on payment methods
Instructions for paying student bills by cash, check, or money order (including 529 plans) and additional details regarding payment card (credit card) payments and payment plans.
How-to