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Administration and Finance
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Manage student mail and packages

The Campus Mail Center offers mail and package services for students living on campus, including mailbox assignments, secure package lockers and pickup, mail forwarding, and secure lockers. Students receive email notifications when packages are ready for pickup.

Topics on this page:

Student mail services

The Campus Mail Center provides mail and package services for students who live on campus.

Services include:

  • Mailbox assignments
  • Mail forwarding
  • Package pickup
  • Secure package lockers

Shipping supplies and postage:

  • Postage: stamps and international/local mail shipments
  • Envelopes: express, overnight, regular, and padded envelopes
  • Supplies: flat rate and various-sized boxes

Outgoing mail should be brought to the Campus Mail Center by 3:30 p.m. for same-day pickup by USPS at 4 p.m.

Mailboxes and addressing mail

All students living on campus are assigned a mailbox. New students receive a welcome letter with their mailbox assignment approximately three to four weeks before the start of the semester.

Your mailing address remains the same for the duration of your time at the University.

Mailing address format

Mail and packages should be addressed using the format below:

Student Name
CMC Box #27XXXX
500 Joseph C. Wilson Boulevard
Rochester, NY 14627

Note: XXXX is the last four numbers of the student’s mailbox.

There is no direct delivery to student dorms.

Mail forwarding

Use the Mail Forwarding system to start or stop forwarding for first-class letters and flats.

Only first-class letters and flats can be forwarded

Magazines will be recycled

Packages will be returned to the sender

Manage mail forwarding

Shipping

To ensure packages mailed to campus are processed and ready for student arrival, please follow these shipping timeframes:

Shipping timeframes

Fall Semester: Shipping begins the second week of August.

Spring Semester: Shipping begins the second week of January.

Processing

Most packages sent within these windows will be ready for pickup when the student arrives on campus.

Shipping tips during move in

 

Purchase locally

Buy convenience items in Rochester rather than shipping them.

 

Prioritize essentials

Delay ordering non-critical items until after move-in.

 

Care packages

Wait until after the second week of the semester to send.

Pickup mail & packages

Letters

Letter-size mail is placed in students’ mailboxes.

Packages

Packages are available for pickup after the student receives an email notification from the Campus Mail Center package store.

  • A current University ID is required for pickup.
  • A limited number of hand carts are available to transport large items from the Campus Mail Center to your residence hall.
  • A $50 Rocky Bucks deposit is required to use a hand cart.
Delivery notifications

Delivery notifications from carriers or retailers (such as Amazon)
do not mean your package is ready for pickup. Carriers deliver packages to the University, and each package must be processed by the Campus Mail Center before it becomes available for pick up.

Package lockers

Located on the front and west walls of the Campus Mail Center, package lockers allow students to pick up their packages without waiting in line at the regular package window. The lockers are available for students to pick up their packages any time Todd Union is open, not just during CMC business hours.

Automated lockers provide 24/7 access to your packages:

  • Notification:
    If a package is placed in a locker, the notification email will include a unique, 6-digit access code.
  • Pickup:
    Scan your code or enter it at the locker kiosk to retrieve your package.
  • Time Limit:
    Packages remain in lockers for up to 48 hours before being moved to the regular pickup window, where they can be retrieved during normal business hours for up to 21 days.

Frequently asked questions

Account & Fees
Who can have a campus mailbox?

All full-time students, faculty members, and administrative departments are eligible.

How much does a mailbox cost?

The fee is $42 for a semester or $84 for 2 semesters. Student mailbox fees are usually billed by the Bursar’s office.

Carrier deliveries and pickups
What time of day do UPS, FedEx, Amazon, and DHL deliver to campus?

All private carriers deliver between 11 a.m. and 3 p.m.

What time of day does the US Postal Service (USPS) deliver to campus?

USPS mail is dropped at the University’s main Mail Operations Center and then couriered to the Campus Mail Center.

Standard mail arrives between 9-10 a.m. Overnight Express Mail arrives between 11:30 a.m. and noon.

Does the USPS deliver on Saturdays?

No, USPS does not deliver to the University on Saturdays. If a Saturday delivery is needed, we suggest using UPS or FedEx.

When is my package ready for pickup?

Your package is ready only after you receive an email from the Campus Mail Center (not the carrier). Packages must be scanned into our system and their location noted before they are ready for pickup.

Shipping Restrictions & Special Items
What carriers do you accept?

We accept shipments from all major carriers, including UPS, FedEx, DHL, and the US Postal Service (USPS).

We do not accept freight shipments.

Can I send perishables to a student?

Yes, perishables can be sent to a student. However, flowers, plants, or food should be sent via local vendors for maximum shelf life. Please mark the outside as “Perishable.”

Students must pick up perishables within 48 hours.

What about emergency deliveries or medications?

If you are expecting an emergency delivery or medication, please contact the Campus Mail Center in advance:

Email: cmc@facilities.rochester.edu
(include “Emergency” or “Medication” in the subject line)
Phone: 585-275-3991.

Note: USPS does not deliver on Saturdays. Only UPS and FedEx deliveries are received at the Campus Mail Center on Saturdays.

Package Retention & Forwarding
What if I don't pick up my package?

Packages are held for 21 days. Notifications are sent at 7, 14, and 21 days. Items not claimed by the final notification date are returned to the sender.

Can I forward my mail while I am on break?

Yes, you can forward your mail. Use the Mail Forwarding Request form to arrange this. Only first-class letters and flats are forwarded. Magazines are recycled, and packages are returned to the sender.

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