Phone repairs, computer support, and internet issues
Contact the University IT Help Desk
275-2000
univithelp@rochester.edu
Place a facilities service request
Request service for non-emergency building and system issues such as painting, plumbing, hvac, electric, locksmith, signage or elevator problems. Our Customer Service Center will open a work order with the appropriate office.
Routine facilities service requests
Facilities service requests include issues with University buildings or building systems such as plumbing, heating, electrical, mechanical, locks, paint, elevators and grounds property maintenance. It does not include emergencies such as fire or flood, and does not include phone, cable TV, computer, internet or appliance issues.
Call
273-4567
To request routine, department-funded services or report elevator problems, please contact our Customer Service Center at 273-4567.
Submit Online
Request routine (NOT EMERGENCY) facilities services, check work request status or get associated costs.
Email or Text
Students may send Facilities requests via email or by text! Include your name, phone number, location and a description of your request.
Telecommunication and appliance service
How to request service for phone repairs, computer support, student internet connection, cable service and washing machine repairs.
Emergency Service Requests
For fire, flood, or other emergencies, contact the Department of Public Safety at 275-3333
Related resources
Online work request system
Request routine (NOT EMERGENCY) facilities services online, check work request status, or get associated costs. An Active Directory login is required.
Tool
Construction / renovation project initiation request
Request for construction or renovation services that go beyond what is required to maintain everyday operations.
Form
Request for event support
Request setup, furniture, and other support for your University event.
Form