UNIVERSITY FACILITIES BUILDING
271 East River Rd
Box 270345
Rochester, NY 14627
(Entrance on Kendrick Rd)
Through multiple internal departments, Facilities Operations provides reliable infrastructure support, maintenance, engineering, asset management, and in-house project delivery for the University. Facilities Operations responds to over 9,000 service requests each month and manages more than $500 million in annual capital projects, ensuring the effective operation and stewardship of the University’s buildings, systems, and grounds.
Through specific areas of expertise, Facilities Operations provides key services for over 15 million gross square feet of building space and more than 700 acres while serving the main River Campus, the Medical Center, the Eastman School of Music, the Memorial Art Gallery and several other specialized sites spread throughout the greater Rochester region.
Through the collaborative efforts of multiple teams, we ensure the efficient lifecycle management of the University’s assets providing 24/7 service responsiveness, proactive maintenance, and regulatory compliance. Contact us for strategic asset management plans, total cost of ownership information, or safety and compliance reports.
Professional engineering and project management teams collaborate with our dedicated in-house trades staff to provide high quality construction and renovation project services. Contact us for project estimates.
Provide engineering, architecture, interior design, commissioning design standards, and management of the design and review process for capital projects.
Maintains the University’s outdoor spaces, providing landscaping and snow removal, spring and fall cleanups, tree pruning, and continually reinforcing an environment that preserves the beauty of the campus. For services related to grounds maintenance, please place a service request.
Supporting the Medical Center, River Campus, and multiple offsite properties by providing maintenance and upkeep of all buildings and systems. We provide building and equipment mechanics, carpentry, electric, HVAC, locksmiths, masonry, painting, plumbing, and preventive maintenance. For any of these services, please place a service request.
The Customer Service Center is generally staffed with four Customer Service Representatives who are responding to and dispatching your requests as they come in. The Customer Service Center processes approximately 10,000 calls for service every month and the busiest hours of the day are between 5am-9pm. Each call takes an average of 60 seconds to process. There are times of peak demand or when pending emergencies may take precedence over routine calls and it is at these times that you may be asked to hold on the line. We continue to do our best to keep your wait to a minimum and appreciate your patience and understanding.
You must use your AD (computer) login username and password for access. If you are unable to access the online work request system, please contact the Facilities Customer Service Center at extension 273-4567.
Preventive maintenance frequency is based on numerous variables including the type of equipment, manufactures’ recommendations, and life safety impact. The Facilities department has a maintenance management software package which electronically tracks and archives maintenance and repair information on all of our equipment. At this point, all critical patient care and life safety equipment is loaded and running on this software package and historical information is being gathered.
There are a large number of vehicles moving around University roadways and parking lots during the rush hour. It is not efficient for snow removal equipment to be out on the roads and parking lots when so many vehicles are. Facilities Snow Removal Staff generally start very early in the morning (around 3 or 4am), depending on the snowfall, and later, during peak traffic hours, will focus on hand shoveling. They then return to plowing and salting after the rush hour.
Specific points of contact for questions or support related to Facilities Operations areas of service.
Browse related offices for contact information and related resources.